Refund policy

Returns & Refunds

At ESSENZA, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy.

Eligibility

You have 30 days from the date of delivery to request a return. To be eligible for a return, items must be:

Unused and in the same condition as received
In original packaging with all tags attached
Accompanied by proof of purchase

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

Intimate apparel and shapewear that have been worn or washed
Items marked as "Final Sale"

Return Process

To initiate a return:

Contact us at gc743856@gmail.com within 30 days of delivery
Provide your order number and reason for return
We will send you return instructions
Ship the item back to us at your own cost

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

Refunds will be processed to your original payment method within 5-10 business days
Original shipping costs are non-refundable
You are responsible for return shipping costs unless the item is defective

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at gc743856@gmail.com with photos. We will arrange a replacement or full refund at no cost to you.