Shipping policy

Shipping Zones

We currently ship to:

  • Greece (Domestic shipping)
  • European Union countries
  • International: United States, Canada, United Kingdom, Australia, and 25+ other countries

Shipping Costs

  • FREE SHIPPING on all orders within Greece
  • FREE SHIPPING on EU orders over €100
  • International shipping rates calculated at checkout based on destination and weight

Processing Time

  • Orders are processed within 1-3 business days (Monday-Friday, excluding holidays)
  • You will receive a confirmation email with tracking information once your order ships
  • Processing times may be longer during peak seasons and promotional periods

Delivery Time

Estimated delivery times from shipment date:

  • Greece: 2-5 business days
  • European Union: 5-10 business days
  • International: 10-20 business days

Please note: These are estimates. Actual delivery times may vary due to customs clearance, holidays, or carrier delays.

Tracking Your Order

Once your order ships, you will receive:

  • Shipping confirmation email with tracking number
  • Ability to track your package through the carrier's website
  • Updates on delivery status

Customs and Duties

For international orders:

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country
  • These charges are not included in our product prices or shipping costs
  • Contact your local customs office for more information about potential charges

Shipping Restrictions

We cannot ship to:

  • P.O. boxes for certain carriers
  • Military addresses (APO/FPO) - contact us for options
  • Certain remote areas - additional fees may apply

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us immediately at gc743856@gmail.com
  • Provide your order number and photos (if damaged)
  • We will work with the carrier to resolve the issue
  • Replacements or refunds will be issued as appropriate

Address Changes

  • Ensure your shipping address is correct before completing your order
  • We cannot change addresses once an order has shipped
  • Contact us immediately if you need to update your address before shipment

Contact Us

For shipping questions or concerns:

  • Email: gc743856@gmail.com
  • Store: ESSENZA